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How to apply for housing

How do I apply to join the housing register?

You only need an email address to register online. Simply click 'create an account' to get started.

What information do I need to register?

  • To complete the form you’ll need:
  • The name and date of birth for everyone on the application.
  • The National Insurance number of everyone on the application aged 16 and over.
  • Details of where every applicant has lived in the past 3 years:
    • Full address including postcode
    • Date moved in
    • Date moved out
    • Landlord addresses, email and phone numbers.
  • Details of any housing-related debts with your current or a previous landlord.

You will not be able to complete some parts of the form without this information.

How long will it take to register?

If you are applying on your own and have all your information to hand, the registration process will take about 15 minutes. If there are more people moving with you, it will take a bit longer. You don’t need to complete the form in one go. You can fill it in in stages and save the form as you go, just remember to submit the form when you finish.

I've registered but haven’t had a confirmation email

When you register, we’ll send you an email. Click the link to verify your account and complete the application form. If you don’t receive our email, please check your spam/junk folder . If you still can’t find it, you may have entered your email address incorrectly. If this could have happened, the simplest thing to do is to re-register with the correct email address.

Will I need to provide any documentation to support my application?

Depending on your reason for moving, we may ask you to provide evidence of your current circumstances. This enables us to properly assess how urgently you need to move.

Where do I need to send any supporting evidence?

The easiest and quickest way to get your documents to us is to upload them to your online account. We will email you to make you aware you have an action to complete on your account.

Simply log in and choose the file you want to upload, and click ‘upload and complete action’. We will review your documents and let you know if we need anything more from you before activating your application.

What are Housing Need Bands?

We use Bands to assess your level of housing need. We’ll assess your current housing circumstances and give you the Band which reflects how urgently you need to move. We’ve a section on the website explaining the different Lettings Bands in more detail.

How do you prioritise applicants?

We group applicants into housing bands when we determine their housing need. 

What is an ‘Effective Date’?

Every registered applicant is given an ‘Effective Date’. In most cases this is the date we first received your application. However, if your circumstances change and you move into a different Band, your Effective Date will change to the date we award you the new Band. If you were previously a Johnnie Johnson Housing  active applicant your effective date will be the date you completed your original application.

I've submitted an online housing application, what happens next?

Once you have submitted your application and provided your supporting information, we aim to process your application within 21 days. When we process your application we will let you know the Housing Need Band you have been placed in, your Effective Date and the size of property you are eligible for.

What do I do if my circumstances change?

Having an online account makes it really quick and easy for you to update your application as and when things change. It is very important that you tell us about any changes in your circumstances as this may affect your Housing Need Band. It might make you ineligible for some properties if you don’t tell us about a change.

How do I know my details are safe?

We are committed to keeping your information safe and secure, in line with our privacy policy. Please read the privacy policy before you complete your application form.

What if I forget my password?

Use the forgotten password link on the log in page. You’ll receive an email and a link to instructions on how to update your password.

What if I’ve changed my email address since I created my account?

If you no longer use the same email address, you’ll need to update your details in the My Profile section of your account.

What if I have further questions?

If you have any further questions, please visit our Contact Us page.